Refund policy

Return & Refund Policy

We want you to be happy with your MiniBun purchase. If something isn’t right, we’re here to help.

30-Day Returns

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. You’ll also need your order number or other proof of purchase.

To request a return, contact us at mail to :support@MiniBun.store.

Please do not send your item back without contacting us first. If your return is approved, we’ll provide instructions on where and how to return your order.

Items returned without prior approval may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

If your item arrives damaged, defective, or you receive the wrong item, MiniBun will work with you to provide an appropriate resolution at no additional cost.

Please do not return products directly to an address shown on the original shipping package unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at mail to :support@MiniBun.store.

Please include:

Your order number
A brief description of the issue
Clear photos or video showing the problem

Once reviewed, we may offer a replacement, refund, or another appropriate resolution.

Lost or Undelivered Orders

If your tracking information shows unusual delays or your order appears to be lost, contact us at mail to :support@MiniBun.store.

We will review the shipment and work with our fulfillment and shipping partners to determine the appropriate resolution.

Please note that delivery estimates may be affected by carrier delays, customs, weather, holidays, or other circumstances outside of our control.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

Gift cards
Items that have been used or damaged after delivery
Items returned outside the applicable return period
Items that are not returned in their original condition

If you have questions about whether your item qualifies for a return, contact us at mail to :support@MiniBun.store.

Sale Items

Unless otherwise stated, purchasing an item at a promotional or sale price does not automatically make it ineligible for return.

The normal return requirements described in this policy still apply.

Exchanges

If you would like a different item, color, or style, contact us first.

When applicable, the simplest way to complete an exchange may be to return the original item and place a separate order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union and applicable law gives you a statutory cancellation right, you may have the right to cancel or return your order within 14 days without providing a reason.

The item must generally be returned in the same condition in which it was received, unused, and in its original packaging, along with proof of purchase.

Nothing in this policy is intended to limit rights provided to you by applicable consumer-protection laws.

Refunds

Once we receive and inspect an approved return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit-card provider may require additional time before the refund appears on your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at:

mail to :support@MiniBun.store

Contact Us

If you have questions about a return, refund, damaged item, or order issue, contact:

MiniBun
Email: support@MiniBun.store

 

 

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